Frequently Asked Questions
Everything you need to know about Hotel Systems — from getting started to scaling your portfolio.
General
Hotel Systems is an all-in-one hotel operating system that replaces disconnected tools with a single intelligent platform. It covers revenue management, guest experience, staff coordination, operational analytics, channel management, and front desk operations — all working together to help your property operate at its full potential.
Hotel Systems works with boutique hotels, resort chains, extended stay properties, luxury hotels, budget hotels, aparthotels, and serviced apartments. The platform adapts its workflows to match your specific property type and operational style.
A PMS handles reservations and room management. Hotel Systems goes far beyond that — it includes AI-powered revenue optimization, guest experience automation, predictive staffing, operational analytics, and channel management. It either replaces or integrates with your PMS to become the intelligence layer for your entire operation.
Operations
Housekeeping staff receive room assignments on a mobile app with priority order based on checkout times and arrival patterns. Room status updates in real-time as work progresses — front desk sees clean rooms immediately for early check-ins, and inspectors can verify and sign off digitally.
Yes. The operations dashboard gives you real-time visibility across housekeeping, maintenance, front desk, and F&B. Drill into any department, see pending tasks, staff utilization, and performance metrics from a single screen without switching between tools.
Yes. Guests can send requests via SMS, WhatsApp, or an in-app messaging widget. All messages funnel into a centralized inbox where your team can respond, assign tasks, and track resolution — no requests lost in translation between departments.
Pricing & Plans
Essentials plans start at $399/month for a single property. Professional plans are $799/month for up to 5 properties. Enterprise pricing is custom-quoted based on portfolio size and requirements. All plans include unlimited rooms with no per-room fees.
Yes. Essentials and Professional plans include a 14-day free trial with full access to every feature. No credit card required to start. Enterprise customers can request a personalized pilot program tailored to their portfolio.
Yes. All plans are month-to-month with no long-term contracts. Upgrade, downgrade, or cancel anytime. Annual billing is available at a 20% discount for customers who prefer predictable annual costs.
Technical & Security
Hotel Systems integrates with Opera, Cloudbeds, Mews, RoomKey, Little Hotelier, SiteMinder, Channex, and many more. We also connect to major OTAs, payment gateways, IoT devices, and housekeeping platforms. If your system is not listed, contact us — we have integrated with over 60 systems.
Yes. Enterprise plans include full REST API access with comprehensive documentation, sandbox testing environment, webhook event notifications, and code examples in Python, JavaScript, PHP, and Ruby.
Hotel Systems uses access controls and privacy-first data handling so only authorized users can access relevant operational data.
Migration & Onboarding
Most single-property setups are complete within 5-7 business days. Multi-property onboarding typically takes 2-3 weeks. Enterprise implementations are scoped individually but generally complete within 4-6 weeks including data migration, integration setup, and staff training.
No. We migrate your historical reservation data, guest profiles, and financial records. The depth of historical import depends on your current system, but we typically bring in 2-3 years of data to ensure continuity and enable meaningful analytics from day one.
Still Have Questions?
Our team is happy to walk you through Hotel Systems and answer anything specific to your property and goals.