Frequently Asked Questions
Everything you need to know about ReputationSystems — from features and pricing to technical details and support.
General
ReputationSystems is a comprehensive online reputation management platform built for hospitality, healthcare, dining, property management, and multi-location organizations. It aggregates reviews from 200+ platforms, uses AI to draft brand-consistent responses, delivers deep sentiment analytics, and integrates with your existing technology stack — all from a single command center.
The platform is built for any organization whose success depends on online reputation — hotels, restaurant groups, healthcare practices, property management companies, and multi-location brands. Whether you manage a single location or a portfolio of hundreds, ReputationSystems scales to meet your needs.
Three things set us apart. First, our AI response engine doesn't just generate generic replies — it learns your brand voice and produces contextually aware drafts that feel genuinely personal. Second, our analytics go beyond surface-level ratings to provide topic-level sentiment decomposition and revenue impact modeling. Third, our integration architecture connects reputation data bidirectionally with your PMS, CRM, and BI systems, eliminating data silos.
Features
We natively monitor 200+ review and feedback platforms, including all major OTAs (Booking.com, Expedia, Hotels.com), review sites (Google, TripAdvisor, Yelp, Trustpilot), social platforms (Facebook, Instagram), and industry-specific portals (Healthgrades, OpenTable, Apartments.com). If a platform isn't covered, our team can typically add it within weeks.
The AI analyzes each review's sentiment, topics, language, and context to draft a response aligned with your brand voice profile. It references the specific points raised by the reviewer — mentioning staff by name when praised, acknowledging specific concerns, and offering concrete next steps for issues. Your team reviews and approves each draft before publication, maintaining full control while saving 80% of response time.
Yes. Professional and Enterprise plans include fully customizable dashboards and reporting. You can create widgets for any metric — sentiment by topic, rating trends by platform, response rate by team member, competitive comparisons, and more. Reports can be scheduled for automatic delivery via email in PDF or CSV format.
Pricing & Billing
We offer four plans: Free ($0 for basic Google monitoring), Starter at $49/mo (up to 2 locations, Google & Yelp), Professional at $149/mo (up to 10 locations, all 8+ platforms, unlimited AI replies), and Enterprise with custom pricing (unlimited locations, custom AI models, dedicated support). Annual billing saves 20%. All paid plans include a 14-day free trial.
Monthly plans have no long-term commitment — you can cancel at any time before your next billing cycle. Annual plans are billed for the full year upfront at a 20% discount. Enterprise agreements are custom-negotiated and typically run for 12 months with flexible terms.
Technical
Security is foundational to our architecture. Role-based access controls, SSO integration where available, and audit logs help ensure that only authorized personnel access sensitive data.
Yes. Professional and Enterprise plans include full REST API access with comprehensive documentation, SDKs for Python and JavaScript, and a sandbox environment for development. The API provides programmatic access to review data, sentiment analytics, response management, and reporting capabilities. Rate limits vary by plan.
ReputationSystems is a cloud-based SaaS platform — no software installation is required. It runs in any modern web browser (Chrome, Firefox, Safari, Edge). We also offer native mobile apps for iOS and Android for on-the-go review monitoring and response. Internet connectivity is the only technical requirement.
Support
Support varies by plan. Paid plans include product support and access to onboarding resources, with higher tiers adding more hands-on implementation help.
Yes. All plans include guided onboarding to configure your account, connect platforms, and set up your brand voice profile. Professional and Enterprise plans include live training sessions for your team. Enterprise customers receive a customized onboarding program with on-site training options, dedicated implementation support, and quarterly business reviews.
Still Have Questions?
Our team is here to help. Whether you need a personalized demo, a custom quote, or just want to talk through your requirements, we are ready.