01
Review overload
Dozens of unresponded reviews across five or six platforms, each with its own login, its own notifications, and no time in the day to reply to any of them.
MSYS:REP — HOSPITALITY● LIVE
Stop losing customers to unanswered reviews.
The reputation performance engine — from single to multi-location.
Monitor every review across 30+ platforms, respond in your brand voice with AI a human approves, and turn customer feedback into sentiment trends and prioritized action plans — from one command center.
No credit card required · Setup in minutes · Cancel anytime
01 — On the record
Facts we can stand behind.
Product specifications published on the live product site — not projected outcomes.
30+
Review platforms monitored
1M+
Reviews processed
20+
AI reply languages
$0
Free tier — start without a card
These figures are product specifications published on reputationsystems.ai — platform coverage, review processing volume, language support, and plan pricing. We do not publish aggregate customer outcomes (average rating lift, hours saved per week, response-rate percentages) here until a customer-verified case study file with timeframe, baseline, and methodology is public.
02 — The problem
Does this sound familiar?
Every business owner who takes reviews seriously deals with the same three headaches.
02
Sinking ratings
One bad review becomes the top result potential customers see. The operation has improved, but the complaint from three months ago is still doing the talking.
03
Time-consuming responses
A thoughtful reply takes twenty minutes to craft. Multiply by every review on every platform and review management quietly eats an entire workday each week.
03 — The modules
Everything you need in one system.
From first alert to executive report — each module covers one stage of the reputation workflow.
VIEW ALL FEATURES ↗30+ PLATFORMS
Multi-Platform Review Monitoring
Reviews from Google, Yelp, TripAdvisor, Facebook, Trustpilot, Booking.com, and 30+ platforms land in one real-time inbox — filtered, searchable, and tagged by location.
EXPLORE ↗HUMAN-APPROVED DRAFTS
AI Reply Generator
AI drafts a personal, brand-matched response to every review — in 20+ languages, with tone control. You approve, it posts. Nothing is published without a human sign-off.
EXPLORE ↗TOPIC-LEVEL TRENDS
Sentiment Analysis & Insights
AI reads every review for what customers actually mean — sentiment scores, topic clusters, and trends that surface operational issues before they show up in your rating.
EXPLORE ↗REAL-TIME ALERTS
Brand Protection & Alerts
Real-time alerts on every plan flag low-rating reviews the moment they sync, so a human can step in first when it matters — before a bad day becomes a bad month.
EXPLORE ↗04 — Connections
Every platform that rates your business.
A platform is listed as available only when it works in the shipped product at reputationsystems.ai.
● LIVE TODAY — 12
Google Business Profile
Yelp
TripAdvisor
Facebook Reviews
Trustpilot
Booking.com
Expedia
Airbnb
OpenTable
Apple Maps
DoorDash
Instagram
A platform is listed here only when it is shown as available on reputationsystems.ai/integrations. New integrations are added regularly and custom review sources are scoped on Enterprise plans — nothing is claimed before it ships. Reputation Systems connects to review platforms; it does not claim PMS, CRM, or cross-product data connections.
VIEW ALL INTEGRATIONS ↗05 — Customer statements
What operators tell us.
Named customers, quoted with permission. Numbers inside a quote are the customer's own account until its verification file is published.
“The AI responses feel genuinely personal. Our guests started commenting that they could tell we actually read their reviews. That shift alone changed how people perceive us online.”
Sarah Chen
General Manager, Desert Rose Hotel (Arizona)
CUSTOMER STATEMENT — VERIFICATION FILE IN PROGRESS.
“Managing reviews across 8 locations was chaos. We were spending 15+ hours a week just trying to keep up. Now the whole team runs it from one dashboard and every response sounds like us.”
Marcus Rivera
Owner, Urban Eats (restaurant group, 8 locations)
CUSTOMER STATEMENT — VERIFICATION FILE IN PROGRESS.
“Patient privacy was our main concern. Our team finally feels comfortable engaging with reviews — no patient details in responses, and a human approves every reply before it posts.”
Dr. Emily Watson
Practice Manager, SmileCare Dental (4 locations)
CUSTOMER STATEMENT — VERIFICATION FILE IN PROGRESS.
06 — Pricing
Simple, predictable pricing.
No hidden fees, no per-review charges — one monthly price per plan, and a free tier to start today.
Free
Basic review monitoring — no credit card required.
$0/mo
1 LOCATION · GOOGLE ONLY
- 1 location, 1 seat
- Google monitoring only
- 5 AI replies per month
- Basic sentiment overview
- Email support
Starter
Single-location businesses getting started with reputation management.
$49/mo
UP TO 2 LOCATIONS
- Google & Yelp monitoring
- 50 AI reply suggestions per month
- Basic sentiment analysis
- Monthly email reports
- Email support
Professional
POPULARGrowing businesses that need full multi-platform coverage and advanced AI.
$149/mo
UP TO 10 LOCATIONS
- All 8+ platforms monitored
- Unlimited AI replies
- Advanced sentiment & topics
- Growth Advisor & Growth Score
- Competitor analysis (5)
- Weekly AI executive reports
- Priority email & chat support
Enterprise
Large organizations, franchises, and agencies managing many locations.
Custom
UNLIMITED LOCATIONS
- All platforms + custom sources
- Unlimited AI replies
- Full sentiment suite
- Growth Advisor + action plans
- Competitor analysis (10)
- Custom AI executive reports
- Priority support
Prices as published on reputationsystems.ai. All prices in USD. Annual plans save 20%. Paid plans include a 14-day free trial — no credit card required — and a 30-day money-back guarantee. No per-review charges.
07 — Questions
Frequently asked questions.
- What is Reputation Systems?
- Reputation Systems is reputation management software from Multisystems that helps businesses monitor, analyze, and respond to online reviews. It connects reviews from 30+ platforms — including Google, Yelp, TripAdvisor, Facebook, Trustpilot, and Booking.com — into one inbox, drafts on-brand replies with AI that a team member approves before publishing, and turns review text into sentiment trends, topic insights, and prioritized action plans through its Growth Advisor.
- Which review platforms are supported?
- 30+ platforms including Google, Yelp, TripAdvisor, Facebook, Trustpilot, Booking.com, Expedia, Airbnb, OpenTable, DoorDash, G2, Glassdoor, and Zillow, plus social mention tracking for Instagram, TikTok, LinkedIn, and Reddit. Enterprise plans add custom review sources.
- How quickly are new reviews detected?
- Most reviews appear in your dashboard within minutes after supported platforms sync. Low-rating reviews trigger alerts so a human can step in first when it matters.
- Will AI replies actually sound like us?
- Yes — the AI is trained on your tone preferences and past responses, and every draft is personalized to the specific review. Nothing posts without your approval, and you can edit any draft before it goes out.
- Can I still write my own responses?
- Of course. AI drafts are suggestions, not mandates. Your team reviews every response before it goes live — edit, rewrite, or approve as-is. The AI handles the drafting; your team keeps the human touch.
- What does Reputation Systems cost?
- There is a permanent Free tier ($0 — one location with Google monitoring and 5 AI replies per month). Starter is $49/month for up to 2 locations, Professional is $149/month for up to 10 locations with unlimited AI replies, and Enterprise pricing is custom for unlimited locations. Annual billing saves 20%, and paid plans include a 14-day free trial with no credit card required.
- Do I need a credit card to start?
- No. The free tier covers 1 location with Google monitoring and 5 AI replies per month — no credit card, no time limit. Paid trials are also card-free, and you can cancel anytime.
- Who is Reputation Systems built for?
- Businesses that reviews decide: hotels and hospitality, restaurants, dental and healthcare practices, financial services, car dealerships, and franchises and agencies — from a single location to multi-location portfolios on one dashboard.
- How does this fit with the other Multisystems products?
- Reputation Systems is one of six Multisystems products built for hospitality and local business. Each product stands alone — they do not share data today — and one Multisystems account at accounts.multisystems.ai opens all of them.
- How is our data protected?
- Privacy-first data handling, access controls, and limited data use. Your data stays yours — it is never sold and never used to train models for other companies.
08 — The family
Also in Hospitality.
Every system stands alone — and one Multisystems account opens all of them.
09 — Commence
Your reputation can't wait.
Every unanswered review is a lost customer. See your reputation in one dashboard — setup takes minutes, not months.
No credit card · 14-day free trial · Cancel anytime