Reputation SystemsReputation Systems
MSYS:REP — FEATURES● LIVE

Four modules. One reputation system.

Everything needed to monitor 30+ review platforms, draft human-approved AI replies, turn feedback into sentiment intelligence, and catch critical reviews the moment they land.

Book a Demo
01 — The modules

Built to work as one system.

Each module covers one stage of the reputation workflow — from first alert to executive report.

30+ PLATFORMS

Multi-Platform Review Monitoring

Reviews from Google, Yelp, TripAdvisor, Facebook, Trustpilot, Booking.com, and 30+ platforms land in one real-time inbox — filtered, searchable, and tagged by location.

  • Unified real-time review inbox
  • Real-time review alerts on every plan
  • Filter by platform, rating, and location
  • Cross-platform reporting and exports
EXPLORE ↗
HUMAN-APPROVED DRAFTS

AI Reply Generator

AI drafts a personal, brand-matched response to every review — in 20+ languages, with tone control. You approve, it posts. Nothing is published without a human sign-off.

  • Drafts generated in seconds
  • Brand voice and tone controls
  • Replies in 20+ languages
  • Approval workflow before anything posts
EXPLORE ↗
TOPIC-LEVEL TRENDS

Sentiment Analysis & Insights

AI reads every review for what customers actually mean — sentiment scores, topic clusters, and trends that surface operational issues before they show up in your rating.

  • Sentiment scoring on every review
  • Topic clusters — staff, value, wait times, and more
  • Spike alerts when a negative topic trends
  • AI executive summaries and exportable reports
EXPLORE ↗
REAL-TIME ALERTS

Brand Protection & Alerts

Real-time alerts on every plan flag low-rating reviews the moment they sync, so a human can step in first when it matters — before a bad day becomes a bad month.

  • Real-time review alerts on every plan
  • Low-rating reviews prioritized for humans
  • Issue detection and ticket tracking via AI Insights
  • Human approval on every published response
EXPLORE ↗
02 — Before and after

What changes on day one.

BeforeWith Reputation Systems
Logging into six review platforms every morningOne real-time inbox across 30+ platforms
Twenty minutes to craft each responseAI drafts in seconds; a human approves every reply
Skimming reviews and hoping to spot patternsSentiment scores and topic trends per location
Critical reviews noticed days lateReal-time alerts route low-rating reviews to a human first
Reporting assembled by hand in spreadsheetsAI executive summaries and exportable breakdowns
03 — Questions

Frequently asked questions.

What is Reputation Systems?
Reputation Systems is reputation management software from Multisystems that helps businesses monitor, analyze, and respond to online reviews. It connects reviews from 30+ platforms — including Google, Yelp, TripAdvisor, Facebook, Trustpilot, and Booking.com — into one inbox, drafts on-brand replies with AI that a team member approves before publishing, and turns review text into sentiment trends, topic insights, and prioritized action plans through its Growth Advisor.
Which review platforms are supported?
30+ platforms including Google, Yelp, TripAdvisor, Facebook, Trustpilot, Booking.com, Expedia, Airbnb, OpenTable, DoorDash, G2, Glassdoor, and Zillow, plus social mention tracking for Instagram, TikTok, LinkedIn, and Reddit. Enterprise plans add custom review sources.
How quickly are new reviews detected?
Most reviews appear in your dashboard within minutes after supported platforms sync. Low-rating reviews trigger alerts so a human can step in first when it matters.
Will AI replies actually sound like us?
Yes — the AI is trained on your tone preferences and past responses, and every draft is personalized to the specific review. Nothing posts without your approval, and you can edit any draft before it goes out.
Can I still write my own responses?
Of course. AI drafts are suggestions, not mandates. Your team reviews every response before it goes live — edit, rewrite, or approve as-is. The AI handles the drafting; your team keeps the human touch.
What does Reputation Systems cost?
There is a permanent Free tier ($0 — one location with Google monitoring and 5 AI replies per month). Starter is $49/month for up to 2 locations, Professional is $149/month for up to 10 locations with unlimited AI replies, and Enterprise pricing is custom for unlimited locations. Annual billing saves 20%, and paid plans include a 14-day free trial with no credit card required.
Do I need a credit card to start?
No. The free tier covers 1 location with Google monitoring and 5 AI replies per month — no credit card, no time limit. Paid trials are also card-free, and you can cancel anytime.
Who is Reputation Systems built for?
Businesses that reviews decide: hotels and hospitality, restaurants, dental and healthcare practices, financial services, car dealerships, and franchises and agencies — from a single location to multi-location portfolios on one dashboard.
How does this fit with the other Multisystems products?
Reputation Systems is one of six Multisystems products built for hospitality and local business. Each product stands alone — they do not share data today — and one Multisystems account at accounts.multisystems.ai opens all of them.
How is our data protected?
Privacy-first data handling, access controls, and limited data use. Your data stays yours — it is never sold and never used to train models for other companies.
04 — Commence

See the modules working together.

Start Free TrialBook a Demo