What commission recovery software does
OTA commission recovery software audits reservations against channel rules and identifies situations where a hotel may have overpaid commission. Common examples include no-shows, waived cancellations, early departures, rate discrepancies, and virtual-card issues.
The value is not only finding errors. The value is finding them before dispute windows close and preparing the evidence package consistently enough that staff can act quickly.
Why hotels miss recoverable revenue
Most hotels know commission leakage exists, but the work is tedious. Staff have to compare PMS records, OTA extranets, folios, cancellation policy, no-show handling, and monthly statements. When the property is busy, the work falls behind.
OTA Systems was built for this operational gap: scan every eligible booking, apply rules, prioritize likely recovery, and package the dispute before the deadline.
- Expedia and Booking.com rules have different timing and evidence requirements.
- A waived cancellation can still be invoiced incorrectly if records are not reconciled.
- Small errors compound across properties, channels, and months.
How to evaluate claims
A recovery claim should include the property size, channel mix, audit period, OTA revenue, recovery basis, and whether the number is identified, disputed, approved, or received. Those distinctions matter.
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