01
Full commission charged on no-shows that never stayed
MSYS:OTA — MODULE 01 — RECLAIM200+ AUDIT RULES
Commission Reclaim
Audits every Expedia and Booking.com charge against 200+ rules, flags the commissions you may not owe, and prepares the dispute before the deadline closes it forever.
01 — The problem this solves
What breaks without it.
02
Cancellation fees waived for the guest — commission still billed to you
03
Virtual cards that pay less than the commission assumes, with nobody reconciling the gap
02 — Buyer intent + workflow
When to reach for this module.
Reach for Commission Reclaim when reconciliation is a monthly fire drill: a spreadsheet of charges, three extranet tabs, and a nagging sense that some of those commissions were never owed. The module exists to answer one question with evidence — which charges can be disputed, for how much, and by when.
How the workflow runs
- 01Pair your Expedia Partner Central and Booking.com Extranet accounts — with a 60-second onboarding shortcut if your property is already in our dataset.
- 02The engine scans every booking against 200+ audit rules covering no-shows, waived cancellations, early departures, virtual-card gaps, and rate discrepancies.
- 03Each flagged charge shows the rule it violates, the claim amount we compute, and the supporting evidence.
- 04The system assembles the dispute package with the exact message to paste, then deep-links you into the right Expedia Partner Central or Booking.com Extranet screen.
- 05You review and submit before the deadline — Expedia's 4th-of-month cutoff or Booking.com's 48-hour window — and track each claim from OPEN to DISPUTING to RECLAIMED.
03 — Capabilities
Key capabilities.
200+ audit rules for Expedia and Booking.com
Five claim categories on every booking
Dispute-prep package with the exact message to paste
Deep links into the right extranet screen
OPEN → DISPUTING → RECLAIMED status tracking
4th-of-month and 48-hour deadline tracking
04 — Proof context
What we claim, and how.
We are honest about the mechanics: neither Expedia Partner Central nor Booking.com's Extranet lets any vendor auto-submit disputes, so nobody can truthfully sell fully automated filing. OTA Systems does everything up to the click — audit, evidence, claim amount, message copy, deep link — and the submission itself takes about 30 seconds per claim. Not every claim succeeds; denied claims move to a DENIED status with the evidence retained for escalation.
These figures are product specifications published on otasystems.ai — plan pricing, audit-rule count, claim categories, and the forecast window. We do not publish aggregate recovery amounts or ROI claims here until a customer-verified case-study file (property profile, timeframe, claim mix, approval evidence) is public.
05 — Questions
Questions this page answers.
- Does Commission Reclaim file disputes automatically?
- No — and any vendor claiming full auto-filing is misrepresenting what the extranets allow. OTA Systems assembles the dispute package, generates the exact message to paste, and deep-links you to the right screen. You click Submit; it takes about 30 seconds per claim.
- What happens if the OTA denies a claim?
- The claim moves to DENIED status in your dashboard and the evidence package is retained in case you want to escalate. Not every claim we surface succeeds — otasystems.ai publishes that on average 55–75% of well-documented claims are approved.
- Which charges does it audit?
- Five categories on every booking: no-show commissions, waived cancellations, early departures, virtual-card gaps, and rate discrepancies — checked against 200+ rules across Expedia and Booking.com.